Privacy Notice



Updated as of 20 June 2018

East West Ageas Life Insurance Corporation (“Troo”) protects the privacy of your personal data in accordance with all the legal requirements under the Data Protection Act of 2012, its Implementing Rules and Regulations, and all relevant and appropriate regulations issued and/or may be issued by the National Privacy Commission (“NPC”) from time to time.

Purpose and Scope

This Privacy Notice covers the use of the Troo’s website, www.troo.life, including all its social media accounts. In addition, this Privacy Notice explains: (i) how we may collect information from you; (ii) how we may use your information; (iii) how we may share your information; and (iv), how you can limit our collection, use and sharing of your information.

Collection of Information

Any information you voluntarily provide to Troo are automatically collected and stored in Troo’s system. Voluntarily provided information may be obtained through, including but not limited to, the following means: creation/registration of account, e-mail, answering of survey, participation in community forums (commenting on a post), subscription, and by giving us feedback.

Information is automatically collected when you access our website, which may include the date and time you arrived at our website, how long you spent on the website and which pages you visited, and details about your computer’s operating system and web browser. In addition, cookies and IP address are automatically collected.

Use and Sharing of Information

Information you voluntarily or involuntarily provide shall be used for the following purposes:
• To provide you with the services you requested;
• To improve our services to you;
• To offer you other services you might be interested in.

We may share your information on the following instances:
• With our third-party service providers, if applicable;
• When you provided us your information with the intent that it will be disclosed to a third party; and,
• When required by law or government authorities.

Security of Information

Troo takes seriously the security of the information we collect and will take reasonable measures intended to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to, such information, reasonably appropriate to the nature of the information you share with us.

Rights as Data Subject

Troo respects your rights in how your personal information is used and shared. Under the Data Privacy Act of 2012, you have the right to access, correct, and object to the processing of your personal information, including the right to lodge a complaint with the National Privacy Commission. You may send us your concerns through the contact numbers and e-mail provided under ‘Questions about our Privacy Notice’.

Changes to our Privacy Notice

Troo reserves the right to amend or modify this Privacy Notice anytime. Your continued use of this website following the policy changes shall indicate your acknowledgement of the new terms.

Questions about our Privacy Notice

For questions or any concerns about this Privacy Notice, you may contact us through any of the following:

Metro Manila: +63 2 8683 TROO (8766)
Provinces: 1800 8 795 8766 (Globe/TM)
E-mail: AskMe@troo.life